FAQ
I need a refund. What do I do?
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Please double check the shipping option you chose prior to checking out, as some shipping labels do not come with tracking. If you did not purchase a shipping label with tracking, Abbey Cole & Collective Arts will not be held responsible for lost or stolen packages.
Abbey Cole & Collective Arts accepts returns within 15 days of purchase*.
To initiate a return, please email us and include the following information:
Your name
The title of the piece
The date of purchase and order number
The reason for requesting a return
If the art arrived damaged, please include a photo of the damage.
Abbey Cole & Collective Arts will provide a paid shipping label for you to return the piece. Please return it in the original packaging if possible. If you are local, the company will automatically choose a local pick up for the refund. You must be available to organize a pick up time in order to receive the refund.
Your refund will be processed when the return has been received. Shipping fees are non-refundable.
*Special orders are NON-FUNDABLE.
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I want to place a special order, how do I do this?
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Please email or DM us and answer the following questions:
What is your idea? Ensure you are including a description or image.
Where is it being sent?
When would you like it by?
Please allow up to three weeks for the completion of your piece, and any additional shipping dates. Prices will be discussed before it has begun, and photos and images of the process will be sent to you periodically. For this reason, all decisions are agreed upon via DM and thus they are non-refundable.
My resin is soft, sticky, or flexible in some parts.
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When resin is left out in the heat, in a car, or by the stove, it may begin the "melting process". Pop your resin in the freezer for a couple hours. You can also flatten any bent coasters with some textbooks to reinforce the flat shape. Sticky resin could be a result of shipping and handling errors, and may need some extra TLC! Add a bit of clear nail polish to any of the spots that are dewy. This could be caused by a combination of heat, drops or other factors beyond my control. Please email or DM us if you need help giving your piece that extra love and care.